Welcome the daycounts.com support private helpdesk system.
Before submitting a new ticket, make sure you have read the documentation of the component. The answer to your question could be right there
Support is open to customers that have a valid subscription*
Support is available during the weekdays at normal business hours in central easter timezone (GMT-5).
We speak english
If you purchased one of our products from extension.virtuemart.net, please submit your support ticket there
*A valid subscription means having purchased at least one product within the last 6 months