Welcome the DayCounts.com support private helpdesk system.
Before submitting a new ticket, make sure you have read the documentation of the component. The answer to your question could be right there
Select the appropriate category
Support is open to customers that have a valid subscription*
Support is available during the weekdays at normal business hours in central easter timezone (GMT-5).
We speak english
Please note that creating a new ticket under "pre-sale" category will not give you speedup our response time
If you purchased one of our products from extension.virtuemart.net, please submit your support ticket there
*A valid subscription means having purchased at least one product within the last 6 months